Question 1

What format do I need my artwork in?

Accepted Answer

For the best quality, we require vector images in EPS, AI, PDF. If you do not have these, please send a high res PNG, or JPEG. Our artwork team will review and advise if you require a redraw or good to use for production

Question 2

What will my order look like?

Accepted Answer

All orders from 1 t-shirt to 10,000, are mocked up by our expert team and sent over for your approval within 24 hours of ordering. All orders are required to have your approval before production, and our artwork team will make you aware of any potential issues with artwork so there are no nasty suprises.

Question 3

How can I track my order?

Accepted Answer

All orders are sent tracking information once despatched. to get a real time update of the status of your order, design & tracking info, please login to account.

Question 4

What is your lead time?

Accepted Answer

All orders are despatched within 5 working days up to 2.5k units (lead times on order over 2.5k units to be confirmed before ordering). All orders will depend on stock availability.

Question 5

Can I get a sample before I place my order?

Accepted Answer

Of course! We recommend samples on new runs of products you’re not familiar with. The are fully chargeable and can be returned for a refund within 28 days, or used as part of your order.

Question 6

Where can I find the size guide?

Accepted Answer

We have the brand size guides available to download and view, to find these they’re on each product as a button underneath the main product image.

Question 7

I need my order urgently.

Accepted Answer

No problem, we offer 5 working days as standard, but we get it sometimes some things are needed yesterday. We can provide a bespoke price to have your order produced as a rush priority upon request.

Question 8

How do i upload my logo?

Accepted Answer

Once you've selected your product(s) and chosen your decoration locations (e.g., left chest, sleeve, back), you'll be able to upload your logo(s) during the checkout process.

Quantity	Unit price from	Saving
1–2	£6.88	—
3–9	£5.75	16%
10–24	£4.50	35%
25–49	£4.25	38%
50–99	£3.75	45%
100–249	£3.50	49%
250+	Contact us for a quote

Towel City Classic Hand Towel - Navy

Product Code: TC43

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